FAQS
🕒 1. How long does shipping take?
We process all orders within 1–3 business days, and shipping usually takes 7–14 business days depending on your location. You’ll receive a tracking number once your order is shipped so you can follow your package in real time.
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📦 2. How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Simply click the link to see your delivery updates. If you don’t see your tracking email within 5 business days, please contact our support team.
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🛍 3. Can I cancel or change my order after placing it?
If you need to cancel or make changes, please contact us within 24 hours of placing your order. Once your order has been processed or shipped, we’re unable to make any changes.
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🔁 4. What is your return policy?
We offer a 30-day return policy from the day you receive your order.
To qualify for a return, items must be unused, in their original packaging, and in the same condition as received.
Please note: we do not accept returns for items that are damaged by the customer, used, or returned due to change of mind.
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💰 5. How do refunds work?
Once your return is received and inspected, we’ll send you an email confirmation. If approved, your refund will be sent to your original payment method within 5–10 business days.
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⚠ 6. What if I receive a damaged or defective item?
We sincerely apologize if this happens. Please contact us within 48 hours of delivery with photos of the product and packaging. We’ll arrange a replacement or refund right away — at no extra cost.
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🌍 7. Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times may vary depending on your location, but you’ll always be able to track your order.
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🧾 8. What payment methods do you accept?
We accept all major payment methods including Visa, MasterCard, PayPal, American Express, and other secure payment options available at checkout.
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📞 9. How can I contact customer support?
You can reach our friendly customer service team anytime at We typically respond within 24 hours (often sooner!).
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🎁 10. Do you offer discounts or promotions?
Yes! We occasionally run special offers and discounts. Sign up for our newsletter or follow us on social media to be the first to know about upcoming sales.